PRODUCTS

  • Does Fangled take corporate / bulk orders?
    Yes, we do. Contact us at +91-958288089 or contact@fangled.in
  • Do you customize/ personalize?
    Currently we don’t customize single pieces, however bulk customizations and personalization are possible.
  • Can I gift wrap my product?
    Fangled products already come in a ready to gift packaging in our much loved Bag & Ribbon, however if you do wish to add gift wrap on the products we do at an additional cost of INR 30/-
  • Can I add a note to my order?
    Yes! You can write up to 200 words and the note is free of cost.

    • Do you write a note inside the greeting cards (link to product page) if we send it directly to our loved ones?
      Yes! We can write up to 5-6 lines if you prepay for your card. All notes are handwritten by our team.
    • Does the open when love (link to product) box come with pre-written notes?
      No, the open when love box comes with empty letter sheets for you to write in.We can however fill all the five letters for you with 5-6 lines in each letter at an additional 50/- charge. Click the customise button on the product page to add your notes.

PAYMENTS

  • How do I pay for my order?
    You can pay for your order using credit and debit cards (VISA, Mastercard, American Express, Rupay). you can also use Net Banking or Paytm Wallet. We also provide Cash-On-Delivery payment option on selected pin-codes within India.
  • What should I do if my payment doesn't get through or fails?
    In the event that money is deducted from your account and the order hasn’t gone through, you’ll get a refund in 5-7 working days. If your payment transaction fails, please contact our Customer Service immediately on +91-9582888089 or email us at accounts@fangled.in. You can also message us on Instagram for a quick response.

SHIPPING AND DELIVERY

  • Where all do you ship?
    We currently deliver all over India. Please put in your pin-code to check serviceability in your area.
  • When will you ship my order?
    We normally ship all orders within 1-2 business days. Final delivery time will vary based on location.
  • By when will I receive the ordered products?
    We normally process all orders with 24 hours and ship them through trusted and reputable courier companies. We try to deliver the products to you within 3-4 working days in major cities. In other parts, it usually takes 5 to 6 working days.
    However, the duration of the delivery can take 8-10 working days depending on your delivery location. Fangled is not responsible for service transit time. Delivery time to the end user is subject to factors beyond our control ("Force Majeure Event") including unexpected travel delays from our courier partners and transporters.
  • Do you have one-day delivery option?
    We currently have a one-day delivery option in Delhi on prepaid shipping. The cost of one day delivery in INR 150/- for orders placed before 4pm.

ORDERS

  • How do I know if my order has been placed successfully?
    You will get an order confirmation email shortly after you place the order. If you do not get the order confirmation shortly after placing the order, please get in touch with us immediately at accounts@fangled.in or call us at +91-9582888089. You can also message us on Instagram for a quick response.
  • How can I track my order?
    You would also get a confirmation email when your order is shipped with the order tracking details.
  • How do I check the status of my order?
    You can check the status of your order by clicking the tracking link given to you on e-mail.
  • What if I get an incorrect item?
    At Fangled we make sure you receive what you asked for, however incase of a hiccup- don’t worry. Just write an email to us at orders@fangled.in with your order number and the issue - we’ll get the right product with you in no time.
  • It has been over 10 days, my package has not arrived. What do I do?
    We try to make sure that never happens, but in the rare event it does. Please get in touch with us at +91-9582888089 or accounts@fangled.in 

    You can also message us on Instagram for a quick response.
    For returns & refunds policy : Click Here